Taiwan PASS Hightlight EasyGo Version

Q1: Who is eligible for the Taiwan PASS Hightlight EasyGo Version ?

A1: It is available to both domestic and international travelers, regardless of nationality.

Q2: Will I receive a physical Taiwan PASS after purchase/activation?

A2: No, Taiwan PASS is an electronic certificate. Please download the Taiwan PASS APP and activate it by entering the "redemption code". After activation, you can see the contained products. Select the product you want to use, and a QR code/redemption code will be displayed.

Q3: What is the validity period of the product?

A3:
● Activation Period: Must be activated within 365 days of purchase via online channels.
● Usage Period: Once the redemption code is activated, it must be fully redeemed within 365 days.
① If the first redeemed product is the ’TR Pass’, travelers can go to the TRA counter up to 30 days in advance according to their itinerary (seat reservations are generally open within 30 days, subject to the TRA system calendar). Once the paper TR Pass is collected on-site (the collection date), the traveler must redeem the ’Local Transportation’ within 30 days.
Example: If a traveler collects the TR Pass paper ticket on 2024/7/1, the latest redemption deadline for ’Local Transportation’ is 2024/7/30.

② If the first redeemed product is ’Local Transportation,’ the traveler must redeem the ’TR Pass’ within 7 days.
Example: If a traveler redeems ’Local Transportation’ on 2024/7/1, the latest redemption deadline for the TR Pass is 2024/7/7.

③If the ’Alishan Forest Railway’ is booked first, the ’TR Pass’ must be redeemed within 7 days after the actual boarding date.
Example: If the traveler books the Alishan Forest Railway on 2024/7/1 for a ride on 2024/8/15, the TR Pass must be redeemed by 2024/8/21.

※A reservation does not trigger the redemption period. However, the 7-day usage window is based on the actual reserved boarding date.

Q4: Can Taiwan PASS Hightlight EasyGo Version be refunded after purchase?

A4: Taiwan PASS Hightlight EasyGo Version Ticket Refund and Cancellation Guide

1.Ticket Not Yet Exchanged ➡ Refund directly at the original purchase channel
→If the "exchange voucher" has not been registered or exchanged, you can refund it at the original purchase channel without conditions.
→Once registered, the ticket cannot be refunded or exchanged!

2.Ticket Already Exchanged, Force Majeure (e.g., Typhoon) ➡ First, cancel the ticket, then apply for a refund
→Conditions: During a marine typhoon warning period, or if the typhoon causes train cancellations or delays, making it impossible for passengers to board.

3.Special Handling for the "TR-PASS 3-Day Pass" Before Activation:
→Before Activation Date:
You can change the activation date (must be done at one of the 66 designated TRA stations). No refunds or cancellations are allowed.
→After Activation Date:
✔ Within 1 month of activation, go to any TRA station across Taiwan to handle the "ticket cancellation," but the activation date cannot be changed.
✔ Refunds will be calculated based on the days of use, and will be refunded through the original purchase channel.
→Process:
✔ Bring the unused "TR-PASS 3-Day Pass" and "seat ticket" to a designated TRA station to cancel the ticket.
✔ After receiving cancellation confirmation, return to the original purchase channel to apply for a refund.
✔ The channel will refund the ticket amount based on the ticket usage status.

4.Important Reminders:
→"Ticket cancellation" must be done at a TRA station, and only after that can you apply for a "refund" at the original purchase channel.
→"Refund" requests must be made through the original purchase channel, and the refund will be based on the ticket usage status.

Q5: Where can I exchange the "TR-PASS 3-day pass"?

A5: 66 TRA Stations
Taitung, Guanshan, Chishang, Yuli, Ruisui, Guangfu, Fenglin, Shoufeng, Zhixue, Hualien, Xincheng, Jiaoxi, Toucheng, Fulong, Luodong, Yilan, Ruifang, Keelung, Qidu, Xizhi, Xike, Nangang, Songshan, Taipei, Wanhua, Banqiao, Shulin, Yingge, Taoyuan, Zhongli, Yangmei, Hukou, Zhubei, Hsinchu, Zhunan, Houlong, Tongxiao, Yuanli, Dajia, Shalu, Miaoli, Sanyi, Fengyuan, Taichung, Xinwuri, Changhua, Yuanlin, Tianzhong, Ershui, Douliu, Dounan, Minxiong, Chiayi, Xinying, Longtian, Shanhua, Yongkang, Tainan, Gangshan, Nanzi, Xinzuoying, Kaohsiung, Fengshan, Pingtung, Chaozhou, Fangliao, etc.

Q6: After exchanging the QR Code in the app for a physical "TR 3-Day Pass" paper ticket at Taiwan Railways, can the validity period be changed?

A6: Once the ticket has been exchanged and confirmed, the validity period cannot be changed. Since this pass allows unlimited rides within designated routes, after activation (starting at 00:00 on the day of use), refunds are not allowed unless it is due to reasons attributable to our company or force majeure circumstances certified by station/train staff. Additionally, the pass does not qualify for TRA’s policies on duplicate seat numbers, air-conditioning refunds, or delay compensation.

Q7: When using the "TR 3-Day Pass," which types of trains are not covered?

A7:
1.Not applicable to tourist trains, cruise-style trains, group trains, business class on EMU3000 trains, or other specific trains/carriages designated by TRA.
2.For Taroko and Puyuma trains, seat reservation is required to board. For EMU3000 trains, boarding is allowed only in non-business class cars and only with a reserved seat.

Q8: Do I have to use the TR-PASS for 3 Days of Unlimited Travel immediately upon exchange?

A8: When passengers exchange the "TR 3-Day Pass" at a TRA ticket counter using the Taiwan Pass, they must immediately select an "activation date" (one day within 30 days from the purchase date, including the day of purchase). The pass must be used continuously from the selected activation date.
The pass cannot be used on non-consecutive days, and once the activation date is chosen, it cannot be changed.
For example, if a passenger exchanges the TR Pass at one of the designated 66 TRA stations on July 1, they can select any day between July 1 and July 30 as the activation date. The pass must then be used for 3 consecutive days. If not used within the validity period printed on the pass, it will expire.

Q9: Does the "TR-PASS 3-day pass" include seat reservations?

A9: You can reserve a seat in advance at any Taiwan Railways station ticket window across Taiwan or make an online reservation (but you still need to pick up your ticket in person at the station).

1.To reserve a seat, you must present the physical "TR 3-Day Pass" to the ticketing staff at the counter.
2.Once the ticket is sold and confirmed, the validity date cannot be changed.
3.Once the seat reservation is completed, the seat ticket is only valid for the train on the date of issue. For each train and each day, you are only allowed to reserve a seat for the same section once. If a seat has already been reserved for the same time period on the same day, you may not request a seat reservation for the same section again with the same ticket unless you have cancelled the reservation before the "boarding time" on the seat ticket. In such cases, you are only allowed to carry the seat ticket and ask the station to endorse it for boarding the nearest train of the same or equivalent class without occupying a seat. However, this rule does not apply to train types that do not allow travel without a ticket during the sales period (for example, the Puyuma Express or Taroko Express trains).

Q10: How do I reserve a seat on a TRA train?

A10: To reserve a seat, you must present the physical ticket ("TR-PASS 3-Day Pass") to the ticketing staff at the counter.
You may use an unpaid online booking record to reserve a seat at a station counter. However, if the ticket has been paid for online via credit card, purchased with cash or credit card at the station, or issued as a mobile ticket, it cannot be changed to a seat reservation using the Taiwan PASS ticket (and the original ticket purchase amount cannot be refunded).

Q11: Can the TR-PASS 3-day pass be reserved online?

A11:
1.Reservations can be made at any train station ticket window across Taiwan, and you can also use online booking (but you still need to go to the ticket window to pick up your tickets).
2.If using online booking information, please pay special attention! Go to the train station window to reserve your seat with the "unpaid status" from your online reservation, and bring your online booking information to the Taiwan Railways ticket window to reserve your seat.
3.However, booking information for which the credit card payment has been completed online, physical train tickets that have been paid for with cash or a credit card, or mobile tickets that have already been picked up, "cannot" be used to reserve seats with the tickets provided by TR-PASS.

Q12: After exchanging for the TR-PASS 3-Day Pass, can a reserved "seat ticket" be modified or canceled?

A12: Cancellations or ticket exchanges are possible!
To cancel or exchange a ticket (seat reservation) after making a reservation, you should bring the unused seat ticket and the TR-PASS voucher to the train station before the departure time stated on the seat ticket. You can apply for the cancellation or exchange without a handling fee; however, this is limited to once per day for the same section or train number. If you wish to exchange the ticket (seat reservation) a second time on the same day, a fee will be charged according to the regular ticket rules, which is determined by the number of days before the travel

Q13: If the physical TR-PASS 3-Day Pass is lost, can it be reissued?

A13: Loss, theft, or similar reasons do not qualify for reissuance. Please keep your ticket safe. If the ticket holder’s identity does not match, a new ticket must be purchased according to regulations.

Q14: The Taipei, New Taipei, and Keelung 2-Day Pass offers access to which transportation vehicles?

A14: The ’Taipei, New Taipei, and Keelung 2-Day Pass’ offers access to Taipei Metro, Taiwan Tourist Shuttle service(including the Jiufen Jinguashi,Beitou-Zhuzihu, Muzha-Pingxi, Crown Northern Coast, Gold Fulong, and　Coastal Keelung Shuttle Bus), and buses run in the three cities, excluding four-digit highway buses.

•Taiwan Tourist Shuttle service Real-time Information：https://www.taiwantrip.com.tw/Frontend/Bustime/bus
•Taipei City Bus Real-time Information：https://pda.5284.gov.taipei/MQS/businfo1.jsp
•New Taipei City Bus Real-time Information：https://e-bus.ntpc.gov.tw/
•Keelung City Bus Real-time Information：https://ebus.klcba.gov.tw/KLBusRWDWeb/routeList.html

*For specific details related to boarding (such as schedule changes, bus time, etc.), please refer to the announcements on the official websites.

Q15: Where are the designated redemption locations for the ’Taipei, New Taipei, and Keelung 2-Day Pass’ ?

A15: Please redeem the tickets at the designated locations below:
1. Lion Travel - Taoyuan Airport Terminal 1 Arrival Hall
Location: Counter on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-2756-169
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

2. Lion Travel - Taoyuan Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-2756-168
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

3. Lion Travel - Taipei Main Station Branch
Phone: 02-2314-1880
Phone: 02-2314-1880
Business Hours: Monday to Friday 06:30 AM to 08:00 PM, Saturday to Sunday 06:30 AM to 07:00 PM

4. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 1 Arrival Hall
Location: Counter near the south meeting point on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

5. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

After receiving the physical ticket card, it can be used for unlimited rides within two consecutive days from the first activation via the station ticket gates or bus ticket machines. Each ride is limited to one person’s use. (Counted by day, not by 24-hour clock.)

Q16: Where are the designated redemption locations for the round-trip tickets for the Taoyuan Metro?

A16: Please redeem the tickets at the designated locations below:

1.Taoyuan Metro A1 Taipei Main Station (B1), Information Counter No. 1
Address: No. 8, Zhengzhou Road, Zhongzheng District, Taipei City
Phone: 03-286-8789
Business Hours: Based on Taoyuan Metro operating hours

2. Taoyuan Metro A12 Airport Terminal 1 Station, Information Counter
Address: B1, No. 17-1, Hangzhan South Road, Dayuan District, Taoyuan City (Information counter: Lobby floor)
Phone: 03-286-8789
Business Hours: Based on Taoyuan Metro operating hours

3.Taoyuan Metro A13 Airport Terminal 2 Station, Information Counter
Address: B2, No. 9-1, Hangzhan South Road, Dayuan District, Taoyuan City (Information counter: Lobby floor, near Exit 1)
Phone: 03-286-8789
Based on Taoyuan Metro operating hours

*Taoyuan Metro Round-trip Ticket: 2 rides on the Taoyuan Airport Metro

Q17: Where is the designated redemption location for the Taichung MRT 48-Hour Pass?

A17: Please redeem the tickets at the designated locations below:
•Nantou Bus - Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
•Phone: 04-36018665
•Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)

*After receiving the physical card, it allows unlimited rides within 48 consecutive hours from first automatic activation by the station ticket gate. Each ride is limited to one person’s use.

Q18: Where are the designated redemption locations for the round-trip tickets for the Kaohsiung Metro & Light Rail 2-Day Pass?

A18:
1.When taking the metro, open the QR code of this product on your mobile phone. Place the phone screen near the QR code sensing area of the ticket gate, and after successfully sensing, the gate will open for entry or exit.
2.When taking the light rail, currently there is no need to use the ticket reader. If the ticket inspection personnel is on board, please cooperate by presenting the digital ride code (QR Code) screen for inspection.
3.Kaohsiung Metro/Light Rail:https://www.krtc.com.tw/

Q19: Where can I check the metro routes?

A19: Please refer to the official websites for the metro routes:
•Taipei Metro：https://www.metro.taipei/cp.aspx?n=91974F2B13D997F1
•Taoyuan Metro：https://www.tymetro.com.tw/tymetro-new/tw/_pages/travel-guide/road.html
•Taichung Metro：https://www.tmrt.com.tw/metro-life/map
•Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/Guide/guide_map

Q20: Where are the designated redemption locations for the round-trip tickets for each route of Taiwan Tourist Shuttle service?

A20: Please refer to the redemption instructions for each route below:

• Yilan Tourist Shuttle 3-Day Pass:
1.Redemption & Usage:
Show the QR code in the Taiwan PASS app at the ticket counter for staff verification to exchange for a physical "Yilan Tourist Shuttle 3-Day Pass." The pass is valid for 72 hours from the time of redemption.
Use the card to board Beiyi Commuter Highway Bus, Taiwan Railways (Fengming Temporary Station to Heping), and county city buses (tap the card when boarding and alighting).
2.Redemption Location: Taipei Bus Station 【Kamalan Bus Ticket Counter】 (1st Floor, Counters 13, 14, 15)
3.Operating Hours: 07:00-23:00

• Qingjing Route:
1.Redemption Method: Show the QR code in the app at the counter to exchange for a paper ticket.
2.Redemption Location: Nantou Bus counter at Taichung HSR Station (Location: 1st Floor, Exit 5 service counter).
3.Boarding Location: Nantou Bus Station.
4.Customer Service: (04)36018665
5.Operating Hours: 07:30-18:00

• Sun Moon Lake Route:
1.Redemption Method: Line up at the boarding area and use the product QR code when boarding and alighting.
2.Boarding Locations:Nantou Bus Taichung Gan-Cheng Station/Taichung HSR Station

• Alishan Route (7322 from TRA / 7329 from HSR):
1.Redemption Method: Line up at the boarding area and use the product QR code when boarding and alighting.
2.Boarding Locations:7322: In front of Chiayi TRA Station；7329: Chiayi HSR Station, Exit 2, Platform 7

• Kenting Express Line:
1.Redemption Method: Show the QR code in the app at the counter to exchange for a paper ticket.
2.Redemption Location: Zuoying HSR Station, Exit 2 (No. 107, Gaotie Road, Zuoying District, Kaohsiung City).
3.Boarding Location: Zuoying HSR Station, Exit 2.

*If you have selected one specific redemption route, you may use the Taiwan PASS App to make a Taiwan Tourist Shuttle reservation (available within the validity period of the Taiwan PASS). The outbound and return trips, as well as the redeemed round-trip tickets, must be for the same route. Some routes are not eligible for reservation service.

Q21: Regarding ’Taiwan Tourist Shuttle service | Reservation Service

A21:
1.Only a reservation service is provided. After completing the reservation, you must still use the QR code of the "round-trip ticket" product in the APP (for Sun Moon Lake and Alishan routes) or a physical ticket (for other routes) to board and alight. (QR code scanning is required when boarding and alighting.)
2.After the reservation is completed, it will be displayed on this APP page. Please present your reserved session to station staff for verification when boarding.
3.If you miss your reserved service time, please queue on-site for boarding.

Q22: Can I change the reserved date for using Taiwan Tourist Shuttle service?

A22: Yes, but modifications must be made within the specified time frame. You can check the modification period in the Taiwan PASS APP usage instructions.

Q23: What transportation services can be used with the "Yilan Tourist Shuttle 3-Day Pass"?

A23: The "Yilan Tourist Shuttle 3-Day Pass" allows passengers to ride the Beiyi Commuter Highway Bus, Taiwan Railways (Fengming Temporary Station to Heping), and city buses within Yilan County.
For details on applicable transportation and discounts, please refer to the Yilan Tourist Shuttle 3-Day Pass Coverage Table.

Q24: How can I reserve a one-way ticket for the Alishan Forest Railway Main Line (Chiayi – Alishan) that includes admission to the Alishan Forest Recreation Area?

A24: Only one-way tickets for the Alishan Forest Railway main line (Chiayi → Alishan) departing at 10:00 from Chiayi are available for reservation. A maximum of 6 seats are available per day, with limited quantity and priority given to early reservations.
Reservation Instructions: After activating your code, you may reserve trains up to 60 days in advance. Reservations cannot be canceled or changed once made, so please confirm your travel date before booking. The latest time to book each train is by 23:59, three days prior to departure. For example, if you plan to travel on April 14, the latest reservation time is 23:59 on April 11.
Boarding Instructions: On your selected reservation date, please arrive at the Chiayi Railway Station’s Alishan Forest Railway platform. Open the 【Alishan Forest Railway Main Line Ticket】 in the Taiwan PASS App and show the QR code to staff to enter. Please board according to your reserved schedule and designated seat. The designated seats for this ticket are: Car 2, Seats 2 / 4 / 6 / 8 / 10 / 12. (Do not sit in other seats.)
Refund Policy: Refunds are only available if services are suspended due to natural disasters or operational issues. In case of a typhoon, passengers holding reservations dated within the official sea warning period are eligible for a refund. (If the Taiwan Railways 3-Day Pass has already been used, please follow the TRA refund policy.)

Q25: Where can I redeem the "NT$300 Uber Taxi Voucher," and how can I use it? Is there an expiration date?

A25: After activating the serial number, go to "Local Transportation" to obtain the ticket and make a reservation. Select your intended ride date, then click "View Ticket" to receive the voucher code. Download the Uber app and redeem the voucher code in the Uber app before taking your ride to successfully apply the discount. Once the ticket is issued, it cannot be canceled or refunded. The voucher can be used across multiple rides but must be fully used within its validity period.

．How to Redeem the Uber Voucher: Open the Uber app, tap "Account" at the bottom right → Select "Wallet" and then "Add Voucher Code" → Enter the voucher number found below the QR code on the ticket → Tap "Continue" to complete the redemption.
．Download the Uber App:iOS,Android
Notice:
．Uber vouchers cannot be combined in a single transaction. Only one voucher can be used per ride. For example, if you have two NT$300 vouchers, each Uber ride can only be discounted by up to NT$300.
．If the Uber ride fare exceeds the voucher value, the remaining amount will be charged to the credit card linked to your account. If the fare is lower than the voucher value, the remaining balance can be used for future rides until fully used within the voucher’s validity period.Each voucher code is unique and can only be redeemed once. Once the code is claimed, it is considered redeemed and cannot be canceled, returned, or exchanged for cash.Multiple NT$300 Uber vouchers obtained through the purchase of Taiwan PASS can be linked to the same Uber account, but the values cannot be combined in one transaction.

※ Validity period: The voucher code must be redeemed and used within 14 days of receiving it.

Q26: How can I use the "NT$300 Car Rental Discount Voucher" for 格上 Rent-A-Car?

A26: Visit any 格上 Rent-A-Car branch in Taiwan and present the QR code in the Taiwan PASS app to the staff for verification. Once verified, NT$300 will be deducted from the daily rental fee.
https://www.car-plus.com.tw/location?_sasdk=fMDk0NDIxOTMyMQ%5C

Q27: Can I give the serial number to someone else if I will not use it?

A27:
1. Serial Number that Hasn’t Been Bound:
You can directly give the serial number to another person for activation.

2.Serial Number that Has Been Bound but Not Reserved, Used, or Redeemed for Any Item:
On the app’s homepage, tap ’More,’ go to ’Contact Us,’ and provide the redemption code (12 digits) to request unbinding.

3.Serial Number that Has Been Bound and Already Reserved, Used, or Redeemed for Any Item:
It cannot be transferred or provided to someone else.

Q28: What should I do if the serial number does not work or if there are problems during its usage?

A28: Please click ’More’ at the bottom right corner of the app, then select ’Contact Us.’ You can input your query in the message and send it to our customer service email. Our staff will assist you in confirming your usage status. Our working hours are Monday to Saturday, 09:00 AM to 12:00 PM and 01:00 PM to 05:00 PM.

Q29: What should I do if I redeem the physical card or paper ticket but accidentally lost it?

A29: Unfortunately, lost cards or paper tickets cannot be reissued. Please ensure you keep them safe and secure on your own.

Q30: If I cannot redeem it in person, can I take a screenshot of the QR Code and ask a friend to redeem it for me?

A30: Screenshots of QR Codes are not accepted for redemption.

Q31: When binding the redemption code, will the planned travel date entered affect the validity period and redemption?

A31: Please input the planned travel dates before your trip. Once you redeem any product or obtain a QR Code ticket number (e.g., TR-Pass, Kaohsiung MRT + Light Rail 2-Day Pass) in the APP, the validity period of your Taiwan PASS will be automatically updated.
●Example 1: Original planned travel dates: 2024/7/1–2024/7/7. If you obtain the QR Code ticket number for the TR-Pass on 2024/7/10 via the APP, the planned travel dates will be adjusted to 2024/7/10–2024/7/16.
●Example 2: Original planned travel dates: 2024/7/1–2024/7/7. If you redeem any product in person on 2024/7/10, the planned travel dates will be adjusted to 2024/7/10–2024/7/16.

※ The Taiwan Tourist Shuttle reservation period will also be adjusted accordingly.

Q32: Can the Taiwan PASS be used during the Lunar New Year period?

A32: The TR-PASS a product included in the Taiwan PASS, will be temporarily unavailable for use during the Lunar New Year Transportation Period or any suspension period announced by the Taiwan Railways Administration (TRA). It also cannot be used across these periods. For detailed regulations, please refer to the TRA announcements. Other products (such as MRT or Taiwan Tourist Shuttle) are not subject to special restrictions.

Q33: How can I redeem the Alishan Forest Railway Branch Line 1-Day Pass?

A33: Please make a reservation through the app at least one day in advance. On the reserved date, present the QR Code at the Alishan Station Ticket Counter to the station staff for verification and exchange. Once redeemed, the pass allows unlimited rides on the Alishan Forest Railway branch lines (Zhushan, Zhaoping, Shenmu) on the same day. Passes without a date stamp or used after the valid date will be considered invalid.